The module
AI Assistant is a monthly module on top of a paid plan — see pricing for the current rate.
AI
AI that works the counter with you
Cargo AI answers your customers on WhatsApp and your other channels — grounded in their real packages, honest about what it knows, and always able to hand off to a person.
How it works
Grounded, bounded, supervised
Cargo AI is not a chatbot bolted on the side. It runs inside your agency's authority model and reads the same records your team does.
- Answers from real package and customer data
- Read-only by design — it cannot change your operation
- Hands off to your team when it is not sure
- Your knowledge base teaches it your policies
WhatsApp — Cargo AI
How much is shipping a 12 lb box from Miami to Tegucigalpa?
For standard air freight, 12 lb lands in our 10–15 lb band. You can see current rates on our tracking page — want me to connect you with the team for a firm quote?
Yes please!
Done — I have handed this conversation to the team with everything you told me. They will reply here shortly.
Transparent usage
You always know what AI costs
The AI Assistant is a module with a monthly allowance. Usage is metered in AI credits, and extra usage draws from a wallet you control.
Included credits
A monthly AI credit allowance is included with the module.
Beyond the allowance
Additional usage is billed per credit block from your wallet balance at the platform rate.
Your usage, remaining allowance and wallet balance are visible inside CargoFlows at all times. AI never spends money you have not put in.
Boundaries
Built with a seat belt
Your data stays yours
The assistant reads only the agency it works for. Tenant isolation applies to AI exactly as it applies to people.
No invented answers
When it does not know, it says so and hands off. A wrong delivery promise costs more than a handoff.
People stay in charge
Every AI conversation is visible in your inbox, and your team can take over at any moment.